Refund policy

NexGenPCs Return & Refund Policy

Effective Date: July 30, 2026

At NexGenPCs, every custom PC is carefully built, tested, and configured specifically for the customer. Because custom systems are made to order and contain components selected specifically for each customer, custom PC builds are generally non-refundable and cannot be returned once the build process has begun.

1. Custom PC Builds

All custom-built PCs are final sale and are not eligible for returns or refunds due to a change of mind, buyer's remorse, or a customer no longer wanting the system.

This includes, but is not limited to:

  • Changing your mind after purchase

  • Selecting different components after the order has been placed

  • Deciding that the PC is no longer needed

  • Finding the same or similar components at a lower price elsewhere

  • Performance expectations that were not part of the agreed-upon specifications

Because each system is customized and assembled specifically for the customer, NexGenPCs cannot guarantee that a custom system can be resold or repurposed.

2. Damaged, Defective, or Non-Functioning Systems

Although custom builds are non-refundable under normal circumstances, NexGenPCs wants every customer to receive a properly functioning system.

If a PC arrives damaged, does not function properly, or develops a hardware-related problem, the customer should contact NexGenPCs as soon as possible.

Depending on the situation, NexGenPCs may provide:

  • Free troubleshooting and technical support

  • Free repair or replacement of a defective component

  • Free labor for an eligible repair

  • A replacement system or component when appropriate

  • A partial or full refund in certain circumstances

Refunds for defective or damaged systems are not automatically guaranteed and will be determined on a case-by-case basis after the issue has been evaluated.

3. Warranty & Repairs

NexGenPCs may attempt to repair or replace defective components before issuing a refund.

If a problem can reasonably be fixed, NexGenPCs may choose to provide a free repair rather than issue a refund.

Customers may be required to return or bring the system to NexGenPCs for inspection before a repair, replacement, or refund can be approved.

4. Customer-Caused Damage

Damage or problems caused by the customer may not qualify for a free repair, replacement, or refund.

Examples include:

  • Physical damage

  • Liquid damage

  • Improper installation or modification

  • Unauthorized repairs or modifications

  • Damage caused by misuse or neglect

  • Damage caused by improper transportation or handling

  • Software or hardware changes made after delivery that cause the issue

  • Damage caused by overclocking or other modifications not approved by NexGenPCs

Additional repair fees may apply in these situations.

5. Return Shipping

If NexGenPCs determines that a system or component needs to be returned for inspection or repair, shipping instructions will be provided.

If the issue is determined to be a manufacturing defect or an error caused by NexGenPCs, NexGenPCs may cover reasonable return shipping costs.

If the issue is determined to be customer-caused, the customer may be responsible for shipping and repair costs.

6. Non-Custom Products

For products that are not custom-built specifically for a customer, return eligibility may vary depending on the product and its condition.

Any applicable return period, restocking fee, or other conditions will be stated on the product page or provided at the time of purchase.

7. Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

8. How to Request Support

To report a problem with a NexGenPCs system, customers should contact NexGenPCs with:

  • Order number

  • Customer name

  • Description of the issue

  • Photos or videos of the issue when applicable

  • Any relevant error messages or troubleshooting information

NexGenPCs may request additional information or troubleshooting steps before approving a repair, replacement, or refund.

9. Policy Changes

NexGenPCs reserves the right to update this Return & Refund Policy at any time. The policy applicable to an order will generally be the policy in effect at the time the order was placed.

By purchasing a custom-built PC from NexGenPCs, the customer acknowledges that custom systems are made specifically to their requested specifications and are therefore generally final sale, subject to the defective-product and repair provisions described above.